- Resource: Limited Visitation Permitted for Skilled Nursing Facilities (McGuire & MacRitchie)
- Media Alert: Additional Visitors Permitted at Hillsdale Hospital Birthing Center
- Press Release: Limited Visitors Again Permitted at Hillsdale Hospital (January 19, 2021)
- Update: Aged 65 and Older COVID-19 Vaccination Information (January 13, 2021)
How do I sign up for my vaccination?
Check our website or Facebook page each week to see the current registration process/information. As the guidelines and the processes of receiving vaccine from the state changes, our registration processes may change. At this time, registrations are limited and are first-come, first-served for individuals in the current eligibility categories (listed below). This mean registration can fill within minutes of opening. Until we begin receiving larger quantities of vaccine from the state, this is unfortunately unavoidable. At this time, there is not enough vaccine for all the individuals who are eligible to receive it. If you do not get an appointment before it fills, we would ask that you do not call the hospital to request an appointment or find out if there any more available. We will not be able to schedule you because we will not physically have any more doses than what registration was opened for.
Who is eligible to get vaccinated?
The following groups are currently eligible to register to receive their vaccination through Hillsdale Hospital’s clinics (when vaccine is available):
- Healthcare workers and long-term care workers and residents who were not able to get the vaccine at previous vaccination events (working or residing in Hillsdale County)
- Seniors: 65 years of age and older residing in Hillsdale County
- Childcare and PreK-12 educational staff working or residing in Hillsdale County
- Front-line essential workers (police, firefighters, corrections workers, inspectors) working or residing in Hillsdale County
- Congregate care facilities (homeless shelters, juvenile justice, and child care staff) working or residing in Hillsdale County
What is someone doesn’t have internet, a computer or a smart device?
If there is a senior in your life who don’t have access to a computer or internet-connected device, we encourage you to help them get registered! It was so heart-warming to see all the folks bringing in their parents and grandparents for vaccination last week who helped them get registered online. In the event that one does not have a friend or family member to assist, Hillsdale County seniors can leave a message at (517) 592-1705 to request assistance in scheduling an appointment. This is an Area Agency on Aging and Commission on Aging message lines collecting names and numbers of seniors that cannot sign up on their own. (Please Note: This is not a “waiting list.” It will be quicker for a family or friend to assist a senior in obtaining an appointment through the website than to call this number for assistance. They are much more likely to get an appointment if you help them by using the online system to get them registered.)
Is there a waiting list I can get on if I wasn’t able to get an appointment?
No. We will not be creating a waiting list for vaccinations because we do not want to give anyone a false sense of security when we don’t know when or if we will actually have a dose for them.
Can I come to a vaccination clinic and wait around in case there are extra doses at the end that need to be used and not wasted?
No. We don’t have an equitable way to do that, as hundreds of people could try to wait for extra doses. Instead, we have contingency plans in place to utilize any remaining doses. That said, we have not had the issue of leftover doses thus far with the vaccination clinics Hillsdale Hospital has hosted.
Why is this process so difficult?
Approved vaccine providers are notified on Fridays whether we will receive any vaccine for the following week and how many doses we will receive. The doses are then delivered the following Monday or Tuesday, giving us roughly 48-72 hours over the weekend to open up registrations for vaccine appointments in our communities in order to ensure those doses are administered as quickly as possible. Because of the short notice on delivery, storage requirements for the vaccine itself and the scheduling challenges to ensure each person receives two doses a specific number of days apart, this is unlike any vaccination effort healthcare entities have undertaken before. We are working as we go to develop the best ways to get this accomplished and get everyone vaccinated just as soon as we can. We ask for your patience and support as we work through the challenging process of administering these in an equitable way with limited resources.
Which vaccine are you administering?
Hillsdale Hospital has been allocated and administered both the Pfizer and Moderna vaccine. Which one we receive each week is up to the state, so we won’t know until the Friday before the vaccines are delivered which brand of vaccine we will receive.
Where and when is COVID-19 testing available?
Outpatient COVID-19 testing is conducted at our Respiratory Collection Center, Suite 140 at Three Meadows Medical Building, 451 Hidden Meadows Drive in Hillsdale. The Respiratory Collection Center is open Monday-Friday from 8 am-5 pm, closed 12-1 pm each day for lunch.
Do I need an appointment or a physician’s order?
You can be tested by appointment or as a walk-in, but ALL tests require a physician’s order.
Where should I park and enter the building?
When you arrive, please park on the lower level and enter the building at that level through the entrance facing Hallett Street. Located in Suite 140, the Respiratory Collection Center is just down the hall on the left. You can enter the suite and wait in one of three waiting rooms. One room is designated for pre-surgical or employer-required tests only. Masks are required at all times and we ask that patients social distance in the waiting rooms.
Can I bring someone inside with me?
Please note that no visitors are permitted to accompany patients into the Respiratory Collection Center unless necessary to assist the patient with mobility, communication, etc., or if the patient is under the age of 21, in which case one parent or guardian is permitted.
Who should I call if I have questions?
If you have questions about your health or whether you need a COVID-19 test, please contact your primary healthcare provider. If you do not have one, you can always visit Hillsdale Health & Wellness, our walk-in clinic at 240 W. Carleton Road, or you can call to set-up a Virtual Visit with one of our providers at (517) 437-7040. If you have questions about the Respiratory Collection Center, please call (517) 330-3009.
Updated June 22, 2021
Hillsdale Hospital is now returning to standard visitation guidelines for most areas. Visitors can be swapped out unless otherwise designated below. Please note: Patients in isolation are not permitted visitors, regardless of condition (COVID-19, influenza, etc.). Limited exceptions may apply.
All visitors are still required to be screened and to wear masks without exception in compliance with MIOSHA restrictions. Unit- or clinic-specific visitation restrictions are as follows:
- Emergency Room: Two adult visitors per patient for the duration of that patient’s ER stay. Visitors must stay in the patient’s room unless asked to move to the waiting room due to the patient’s condition.
- McGuire & MacRitchie (Skilled Nursing Facility): Contact McGuire & MacRitchie directly for the current guidelines, as these have the potential to change weekly.
- Medical/Surgical/Critical Care Unit: Two visitors per patient at a time. Visiting hours are 8 am-8 pm. COVID-19 positive patients are not permitted visitors for the duration of their stay.
- Behavioral Health Unit: Two visitors per patient per day. Visiting hours are 6-7:30 pm Monday through Friday and 3-5 pm Saturday, Sunday and on holidays.
- Birthing Center (OB): One significant other/adult support person permitted at all times for the duration of a laboring mother’s stay (labor, delivery, and post-partum). During visiting hours, two additional healthy visitors (aged 12 and older), plus healthy siblings of the newborn are permitted. Visiting hours are 8 am-8 pm.
- Surgery: Two visitors per patient for the duration of that patient’s stay. Surgery patients requiring an inpatient stay may receive visitors according the Medical/Surgical Unit visitation rules.
- OB/GYN Clinic & All OB Ultrasounds: One adult visitor per patient for obstetrics appointments at the OB/GYN clinic and obstetrics ultrasounds at the hospital.
- All Other Outpatient Services & Clinics: Two visitors per patient.
- Bills & Medical Records: On-site bill pay and medical record access permitted.
Hillsdale Hospital staff will perform a health evaluation of all individuals that are not under the care of the facility each time the individual seeks to enter the facility, and will deny entry to those individuals who do not meet the evaluation criteria. Criteria that would prohibit an individual from entry include:
- Symptoms of a respiratory infection, such as fever, cough, shortness of breath, or sore throat
- Contact in the last 14 days with someone with a confirmed diagnosis of COVID-19
The evaluation criteria may be updated without warning as new information and recommendations become available.
Frequently Asked Questions
As the COVID-19 situation evolves across the world and in the U.S., we at Hillsdale Hospital are prepared to safely screen, diagnose and care for patients with respiratory illness, including 2019 novel coronavirus (COVID-19). In the event a COVID-19 case presents at any of our care locations across the county, Hillsdale Hospital has coordinated plans in place, established in collaboration with our local health department, the Branch-Hillsdale-St. Joseph Community Health Agency (BHSJ), which are based on the most current Centers for Disease Control and Prevention (CDC) guidelines. We are closely following updates from BHSJ, the state of Michigan and the CDC, and will continue to work in collaboration with these agencies.
Yes. Hillsdale Hospital is prepared to safely screen, diagnose and care for patients with respiratory illness, including 2019 novel coronavirus (COVID-19). In the event a COVID-19 case presents at any of our care locations across the county, Hillsdale Hospital has coordinated care plans in place, established in collaboration with our local health department, the Branch-Hillsdale-St. Joseph Community Health Agency (BHSJ), which are based on the most current Centers for Disease Control and Prevention (CDC) guidelines.
With continued issues and concerns associated with COVID-19, we at Hillsdale Hospital are doing everything we can to protect employees, patients and visitors and minimize the risk of disruption to patient care. Visitation is also being restricted to the hospital in order to minimize exposure for patients, families, staff and community members.
When there is heightened concern around an illness, we closely monitor the situation and implement enhanced infection prevention strategies, working closely with local and state health departments and the CDC.
Our organization-wide prevention and response team closely monitors the rapidly-evolving situation with a particular focus on the issues presented by the virus, including employee health and safety, patient and visitor health and safety, and travel and operational issues.
Due to rising COVID-19 cases in the county and region, Hillsdale Hospital is taking steps to protect its staff and patients by again prohibiting most visitors, effective November 2, 2020. Visitors are prohibited from entry to all Hillsdale Hospital owned and operated locations and services, unless necessary for the patient to receive care (i.e. communication, mobility, caregiver, etc.) or in end-of-life circumstances. (All patients aged 21 and under may be accompanied by one parent or guardian.) Unit- or clinic-specific exceptions are as follows:
- Emergency Room: One adult visitor per patient for the duration of that patient’s ER stay. Visitor must stay in the patient’s room unless asked to move to the waiting room due to patient condition.
- McGuire & MacRitchie (Skilled Nursing Facility): No visitors permitted.
- Medical/Surgical Unit: No visitors permitted.
- Behavioral Health Unit: No visitors permitted.
- Birthing Center (OB): Visitors permitted for laboring mothers only. One significant other/adult support person is permitted for the duration of the laboring mother’s stay (labor, delivery, and post-partum).
- Outpatient Surgery : No visitors permitted. Patients may be dropped off and picked up after surgery.
- OB/GYN Clinic: One adult visitor per patient for obstetrics appointments only.
- All Other Outpatient Services & Clinics: No visitors permitted.
- Bill Payment & Medical Records: No on-site access permitted. Bills may be paid online through the patient portal at hillsdalehospital.com or over the phone by calling (517) 437-5222. Medical Records are available for pre-scheduled pickup only by calling (517) 437-5175. Once prepared, records may be picked up in the main hospital lobby.
Please do your part to keep each other, our patients and our community safe by following guidelines from the CDC about prevention:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick. Avoid close contact with people who are sick.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
At all potential points of patient care contact, we are applying CDC-recommended screening, including both travel screening and respiratory symptom screening.
- Every person calling to schedule an appointment at any of our care locations is respiratory and travel-screened. In in order to minimize exposure, patients will be directed to the appropriate care location based on the clinical screening. All people suspecting illness are advised to perform frequent hand hygiene, wear a mask, and limit contact with others.
- Every person presenting at a Hillsdale Hospital location (emergency room, primary care office, specialty clinic) is rapidly triaged by informed and educated staff.
- If the person is respiratory symptom or travel-screened positive, they are given a mask, separated from other patients, and staff rapidly implement infection prevention protocols.
- Hillsdale Hospital staff notify Hillsdale Hospital Infection Control and the Branch-Hillsdale-St. Joseph Community Health Agency (BHSJ) for their recommendations and proper documentation.
When there is heightened concern around an illness, we implement enhanced infection prevention strategies and ensure we are ready with supplies and plans should the need arise. These plans include:
- Continuing to follow CDC-recommended standard infection prevention measures, including hand hygiene and respiratory etiquette.
- Updating and training staff regarding CDC transmission prevention guidelines specific to COVID-19.
- Following CDC recommendations for isolation based on the site of care. For hospital patients this is airborne isolation.
- Routinely practicing and rehearsing for the potential of infectious disease outbreak in our community, in collaboration with BSHJ, to ensure we are prepared. Where particular public health risks are identified, we monitor the situation to ensure prevention and preparation strategies are the most contemporary, based on the most current clinical standards.
- Assessing our supply inventories and continuously monitoring current supplies on a routine basis. We are working with our supply chain vendors to replenish our supplies. We are implementing CDC strategies for optimizing the supply of N95 respirators and utilizing alternative supplies when feasible.
- Putting visitor restrictions in place. One designated visitor, 18 or older and healthy, is permitted per patient for the duration of the patient’s stay, and may visit between the hours of 8 am and 5 pm. Visitors may be screened prior to entering patient care areas. As we continue to monitor COVID-19, we will update these visitor restrictions when appropriate.
Diagnosis & Treatment
Hillsdale Hospital clinical providers assess each patient and determine clinically-appropriate testing to rule out other respiratory pathogens. If no other respiratory pathogen is identified, BSHJ and the CDC validate whether the patient meets “Person Under Investigation (PUI)” criteria and the risk level. Only patients meeting PUI criteria, as determined by BHSJ and the CDC, will be tested for COVID-19.
Hillsdale Hospital provides regular communications to our clinical providers regarding current CDC guidelines for diagnosis and treatment. Essential care providers deliver care in collaboration and with consultation from infectious disease experts including Randy Holland, RN, infection prevention officer, and Dr. John Paul Jones, chair of the hospital’s infection control committee.
Not all patients with COVID-19 will require hospitalization. For those who do, we have negative pressure rooms at Hillsdale Hospital if needed. We have emergency operations plans in place to be executed based on need. For patients who are discharged, we will refer to the CDC for the non-hospital quarantine process.
The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus first identified in Wuhan, Hubei Province, China, which has spread internationally and to the United States. Investigations to learn more are ongoing.
For the most up-to-date information on COVID-19, please visit:
What should I do?
There are simple everyday preventive actions to help prevent the spread of respiratory viruses. These include:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
If you are sick, to keep from spreading respiratory illness to others, you should:
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
The resources below provide the most-up-to-date information, including Frequently Asked Questions, maps and travel information. We have also included several short videos from the CDC that provide additional information.
- CDC Daily Update Page: Updated daily with the latest information regarding the outbreak
- Frequently Asked Questions – Healthcare Workers: Information for clinicians and healthcare workers
- Frequently Asked Questions – General Public: What is it? How does it spread? How can I protect myself and my family
- US Map of Outbreak Activity: Information about the outbreak in the US, including a US map of case activity
- Travel Restrictions / Concerns: Travel information, restrictions and locations to avoid
- World Map of Outbreak Activity: World map with countries listed that have case activity
- Michigan Health and Hospital Association: Coronavirus home page
- Long-Term Care Facilities: Strategies to prevent the spread of COVID-19 in long-term care facilities