Hillsdale Hospital News

Hillsdale Hospital Receives 2023 Performance Leadership Award

Award places Hillsdale in top 25% of small hospitals nationally

HILLSDALE, Mich.—Hillsdale Hospital recently announced that it received the 2023 Performance Leadership Award for Excellence in Outcomes. This award, from The Chartis Center for Rural Health, places the hospital in the top 25% of small hospitals across the nation. Chartis also measures Quality and Patient Perspective in hospitals, recognizing those that rank in top quartile performance (e.g., 75th percentile or above).

Indicators used for the Excellence in Outcomes recognition are 30-day readmission and mortality rates for common conditions such as pneumonia, as well as hospital-wide readmission rates and mortality scores.

“We’re honored to receive this award for our excellent outcomes at Hillsdale Hospital,” said John Robertson, chief quality officer. “Our low readmission rates are partly due to the diligence of our case management team. They have grown increasingly more aware of our patient’s unique needs, and are always updating their follow-up process to ensure the quality of a patient’s transition out of the hospital.”

These steps taken by the case management department play a significant role in the outcomes that Chartis measures for the Performance Leadership Award.

“We get to know patients beyond their symptoms and diagnosis,” said Nicole Kline, manager of case management. “In a rural community like ours, it’s difficult for many patients to take care of themselves when they leave the hospital. That’s where we step in, providing follow-up calls and helping them understand and implement their transition-of-care plan. I’m proud of our case management team for helping our patients overcome barriers.”

The Performance Leadership Awards are based on the results of the Chartis Rural Hospital Performance INDEX®, the industry’s most comprehensive and objective assessment of rural hospital performance. INDEX data is relied upon by rural hospitals, health systems with rural footprints, hospital associations and state offices of rural health around the country to measure and monitor performance across several areas impacting hospital operations and finance.

“Wherever we go in rural America, we witness first-hand the commitment, determination, and compassion with which rural hospitals serve their communities. Rural healthcare truly is mission-driven,” said Michael Topchik, National Leader, The Chartis Center for Rural Health.

“Hillsdale Hospital thanks The Chartis Center for Rural Health for recognizing our organization’s excellence in outcomes,” said Jeremiah J. Hodshire, president and chief executive officer. “We provide this high level of quality care because our core purpose is Hillsdale Strong. Hillsdale First. Before any other priority, our people come first so that we may remain strong as a community.”